Introduction

Velaglass Inc. (“we,” “our,” or “us”) is a glass installation and repair company based in Elgin, Illinois, serving the greater Chicago metropolitan area. We are committed to protecting your personal information and being transparent about how we collect and use it.

This Privacy Policy explains what information we collect through our website velaglassincusa.com, how we use it, and your rights regarding that information. By using our website or submitting our contact form, you agree to the practices described in this policy.

Information We Collect

We only collect personal information that you voluntarily provide to us. This occurs when you fill out the contact form on our website. The information we may collect includes:

• Full name
• Phone number
• Email address (optional)
• A message describing your glass service inquiry or project
• The type of service you are requesting

We do not collect sensitive personal information such as payment details, social security numbers, or government-issued ID numbers through our website.

How We Use Your Information

The information you provide through our contact form is used solely for the following purposes:

• To respond to your inquiry about our glass services
• To provide you with a quote or estimate for your project
• To schedule a service appointment
• To follow up on a previous inquiry or job

We do not use your information for marketing campaigns, newsletters, or any purpose beyond responding to your direct request.

How We Store Your Information

Information submitted through our contact form is received directly by Velaglass Inc. via email notification. We store this information only as long as necessary to address your inquiry or complete your service request.

We take reasonable precautions to protect your information from unauthorized access, disclosure, or misuse. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

Sharing of Information

We do not sell, rent, trade, or share your personal information with third parties, with the following limited exceptions:

• Service providers: We may share your information with trusted service providers who assist us in operating our website or conducting our business, provided they agree to keep your information confidential.
• Legal requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights or the safety of others.

We never sell your personal data to advertisers or data brokers.

Google Search Console & Website Analytics

Our website is registered with Google Search Console to help us improve our visibility in Google Search results. Google Search Console does not collect personal information about individual visitors. It provides us with aggregated data about how our website performs in search results, such as which search terms lead users to our site and how many clicks our pages receive.

We may also use basic website analytics tools that collect non-identifiable information such as:

• Pages visited on our website
• Time spent on each page
• General geographic location (city or region level only)
• Type of device or browser used

This data is used solely to improve the performance and usability of our website. It is not linked to any personal information you provide through our contact form.

Cookies

Our website may use basic cookies to ensure it functions correctly. Cookies are small text files stored on your device. We do not use cookies to track your personal identity or browsing habits across other websites.

You can disable cookies through your browser settings at any time. Doing so may affect some functionality of our website.

WhatsApp Communication

Our website includes a WhatsApp button that allows you to contact us directly through the WhatsApp messaging platform. If you choose to contact us via WhatsApp, your communication will be subject to WhatsApp’s own Privacy Policy, which can be found at whatsapp.com/legal/privacy-policy. We will only use your WhatsApp messages to respond to your inquiry about our services.

Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Withdraw consent for us to use your information at any time

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Third-Party Links

Our website may contain links to third-party websites such as social media platforms (Facebook, Instagram, X/Twitter). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.